had an accident?

• Written Estimates: We can provide you with a written estimate at any time.
  
• Insurance Estimates: Some insurance companies choose to do their own. If you have an estimate from the insurance company, please provide us with a copy.
  
• State Requirements: The state of Virginia requires only one estimate for your repairs.

If your policy covers a rental car while your car is being repaired, the following info is important:

• Be aware of any rental caps. Most policies only cover up to $500 or $600.
  
• Only rent a size car that you may need to lower the daily costs.

• Workmanship: Bay Custom Collision Centers provides a lifetime warranty on the workmanship.
• Paint Work: You may also qualify for a 5-year warranty backed by Axalta on the paint work.

Know the differences between the types of parts:

• OEM: A part made by the manufacturer.
• Aftermarket: A part made by a company other than the manufacturer.
• Used or LKQ: A used part off of a salvage vehicle.

• We strive to get all of the damage written up the first time. However, from time to time there is damage that is unforeseen.
• If at any time during the repair process you feel uncomfortable or have questions, please feel free to ask anyone on our staff to help you.